At Nearlyst.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns

1.1 Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with any tags still attached.

1.2 Timeframe: You have 30 days from the date of delivery to initiate a return.

1.3 How to Initiate a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to proceed.

1.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective item). We recommend using a trackable shipping method to ensure the safe return of your item.

2. Refunds

2.1 Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

2.2 Non-Refundable Items: Certain items are not eligible for return or refund, including gift cards and downloadable software products.

2.3 Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected], and we will assist you in resolving the issue.

3. Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

4. Contact Us

If you have any questions about our return and refund policy, please don’t hesitate to contact us at [email protected]. We are here to assist you and ensure that you have a positive shopping experience with Nearlyst.

Thank you for shopping with us!